Pause

How do I access support from Pause?

How do I access support from Pause?

If you are under 25 and registered with a GP in Birmingham, you can receive support from Pause. We also provide support for parents and carers who are concerned about their child or young person’s wellbeing.

 

Never used Pause before?

Please register via the link below, then come along to drop-in (scroll down the page for drop-in dates and locations).

At the end of the registration form you can then choose to request a booked call back, booked video call or a booked face to face session. Please be aware there currently is a few weeks waiting time to access this type of support.

Register for Pause support here

 

Already registered?

No need to re-register - just drop-in for a session, scroll down for dates and locations.

Or use the link below to request a booked call back, video call or face to face session. Please be aware there currently is a few weeks waiting time to access this type of support.

Request a booked session by completing our form here

 

Please Note

We are not an emergency service – if there is any risk to life please contact the emergency services.

Our service is currently experiencing high levels of demand, which may result in a longer delay in us providing a booked session. However, we will always offer you the next available session.

If you would rather not wait, please drop-in (see this week's times and locations below). If you drop-in, your request for a booked session will be cancelled, to manage demand and ensure fair access to the service. 

The service does not run on Sundays or Bank Holidays, therefore we will not respond during these times.

Who can access Pause?

If you are under 25 and registered with a GP in Birmingham, you can receive support from Pause. We also provide support for parents and carers who are concerned about their child or young person’s wellbeing.

If you are under 13 we require a parent/carer to complete the registration with you.

We do not accept registrations completed by professionals. If you think our service may be suitable for young people you work with, please send them the link to this page and they can make the decision to register or not.

What if I struggle with forms/don't have access to the internet?

You can also register by leaving a message on our registration line: 020 784 14470  (Please note local call charges apply), one of the team will call you back and get you signed up for support.

How old do you need to be to get support from Pause without a parent/carer?

You can access Pause without a parent or carer if you are 14 years old or over.  This means you can come to drop-in or request a phone or video call without an adult, if you want to. However, we ask you to provide an emergecy contact who we will contact if we are worried you are at risk of harm.  

We are led by you – the young person - we don’t book you in for regular sessions. It’s your choice when you contact us for support and how often – we are here when you want to talk.

What can Pause help with?

Anything relating to emotional wellbeing.

But what is emotional wellbeing?  In simple terms, it is emotional health & happiness. 

When we are emotionally healthy we:

  • Function in society , whether that is at school, college, uni or at work, or when we are with friends and family;
  • Cope with life’s challenges by drawing on our strengths;
  • Understand and manage our emotions , expressing them in appropriate ways;
  • Accept ourselves and show acceptance of others.

Our team is made up of experienced wellbeing practitioners & wellbeing volunteers who will take the time to listen to whatever it is that is troubling you.

Pause can:

  • We can recommend  strategies and techniques that aim to make life easier – for example, how to manage a panic attack, how to improve sleep or how best to communicate with family and friends etc.
  • We will give  practical suggestions and advice – this might be suggesting you to look at a website or to contact another service.
  • We can provide a listening ear if you have something you want to get off your chest.

Pause can’t:

  • We won’t assess or diagnose any conditions.
  • We won’t automatically make referrals into other services.
  • We won’t necessarily have to tell anyone that you have spoken to Pause.

(There may be times where we feel we need to speak to other people, services or agencies. We will try and speak to you about this before we do.)

Our aim is to help you boost your resilience as well as develop coping skills for when life presents challenges.

Pause Drop-in

We cannot offer sessions in the last half an hour of drop-in

This week's drop-in

Date:

Monday 23rd May

Tuesday 24th May

Wednesday 25th May

Thursday 26th May

Time:

1pm - 5.30pm

1pm - 7.30pm

1pm - 5.30pm

1pm - 5.30pm

Location:

Pause’s Digbeth Hub

Pause’s Digbeth Hub

Pause’s Digbeth Hub

Pause’s Digbeth Hub

 

Please note

  • We cannot offer sessions in the last 30 minutes of the drop-in but you are welcome to register and get some information on how the service works.
  • We update this page weekly, in unforseen circumstances we may need to close unexpectedly.  We will update here where possible. Please double check this website before setting out.
  • Drop-in sessions are provided on a first come first served basis.
  • We can not guarantee you will be offered a session if you drop-in, as demand can be very high.
  • If you have requested a booked session but then access a drop-in session, we will cancel the booking request. This is to ensure fair access to the Service.

Before you set off:

  • Double check the website to make sure drop-in is open.
  • If you havent registered with Pause already, save time by completing the registration form before you come. 
  • If you are already registered with Pause, there are no forms to complete, just drop-in.

Drop-in Locations:

Pause's Digbeth Hub

Address: 21 Digbeth B5 6BJ - a short walk from the Bull Ring, opposite the Adagio Hotel on Digbeth High Street.

Operating Hours

Our service operates Monday to Saturday, we are closed Sundays and Bank Holidays. Booked call back and video calls are available during operational hours. See availability above for drop-in sessions week by week.

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Quick Contact Details

Access Centre Number - 0300 300 0099

Postal Address - 5th Floor, 1 Printing House Street, Birmingham, B4 6DF

Access Centre operating hours - Monday - Friday: 9am - 5pm

Full contact details & locations