Feedback

We always try to provide a high-quality service but we know that sometimes we might not get things quite right.

It's important that you let us know when this is the case so that we can resolve any issues and learn from your experiences. 

Please be assured that raising a concern or complaint will not adversely affect the care or treatment you or a loved one receives from us.

Give us your feedback

Give us your feedback

We are constantly working to improve your experience at our hospitals - your feedback is vital to us.

Do you have a comment or a compliment for us? Or maybe you'd like to nominate a staff member for recognition?

Take the short friends and family survey

If you would like to give more in-depth feedback you can do so via telephone or email.

Queries and concerns

Our Patient Advice and Liaison Service (PALS) is here to answer your queries and help resolve any concerns you might have. 

Contact PALS via our online form here

Opening times: Monday to Friday 9am-4pm

Telephone: 0121 333 8403
E-mail: bwc.pals@nhs.net

Postal address:

PALS
Birmingham Women's and Children's NHS Foundation Trust
Steelhouse Lane
Birmingham
B4 6NH

Making a complaint

If you are unhappy with the response from our PALS team or wish to make a formal complaint about a Forward Thinking Birmingham service, you can contact our Complaints Department.

Read more about Compliments, Concerns and Complaints[pdf] 121KB

Telephone: 0121 333 8961/9391
Email: bwc.formalcomplaints@nhs.net

Postal address:

Complaints Service
Birmingham Women's and Children's NHS Foundation Trust
Steelhouse Lane
Birmingham
B4 6NH

Translation

Our website uses BrowseAloud to automatically translate into other languages or to customise the website for your sensory preferences.

If you need an interpreter to gain advice or support  – please contact us Monday to Friday from 8:30am to 4:30pm.

0121 333 8015  bwc.interpreterdepartment@nhs.net  

Quick Contact Details

Access Centre Number - 0300 300 0099

Postal Address - 5th Floor, 1 Printing House Street, Birmingham, B4 6DF

Access Centre operating hours - Monday - Friday: 9am - 5pm

Full contact details & locations

We understand

Parent, carers and friends might also have questions.

What should I do if I think my child is struggling?

How can I help them during their treatment?

How can I support my friend struggling with their mental health?

I am a young carer with mental health issues