Carenotes disruption | Latest News

For several months at the end of 2022, our FTB services experienced major disruption caused by a cyberattack on the company that provides a number of NHS information systems.

Our Carenotes system is now back up and running and we can now respond to most patient queries. However, it is early days and some information in the system may take longer to retrieve. Everyone is working incredibly hard to minimise the impact so please do bear this in mind when contacting us.

Please be reassured that there is no evidence that any patient information was leaked or that any patient confidentiality was breached during the incident. Carenotes was shut down to prevent this from happening. We also paused our online self-referral tool.

Thank you for your patience and consideration.

If you have a specific query please use the form below or contact our Patient Advice and Liaison Service (PALS) via their online form.

Carenotes Query Form

***Please note that this form is for queries relating to Carenotes only and is not a referral form. For information about our referrals, and what support is currently available, please visit the Make a Referral page. If you are a patient and concerned about your wellbeing, please contact your clinical team.***

Carenotes feedback

Note: Questions marked by * are mandatory

*This is a mandatory field. Full name

*This is a mandatory field. Email Address

*This is a mandatory field. Contact Number

Concern

What is your query about?

Please Select An Option AppointmentPrescriptionGeneral Enquiry

* Spam Guard: Does a dog tweet or bark?